Thank you for considering Flagstaff Medical Center for your healthcare needs. It is our privilege to serve you and our goal is to exceed your expectations. As a member of Northern Arizona Healthcare and State of Arizona licensee, FMC is focused on being a leader in patient satisfaction and providing quality healthcare.

FMC has provided high-quality healthcare services to the residents and visitors of Northern Arizona since 1936. We are committed to providing advanced medical technology, the best people and compassionate care. At FMC, patients and families are our purpose.

To provide feedback on our performance, we utilize Professional Research Consultants (PRC), a national research firm specializing in healthcare. On an ongoing basis, PRC compares Flagstaff Medical Center’s patient satisfaction scores with hospitals across the nation. We then share this information with our patients, visitors, physicians, employees and volunteers.

Flagstaff Medical Center also participates in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) as part of the Hospital Quality Initiative developed by the Centers for Medicare and Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ). The goal of the program is to identify a set of standardized and easy-to-understand hospital quality measures used by healthcare providers in order to improve quality of care and the ability of consumers to make informed healthcare choices.   

We welcome your comments, and thank you for choosing Flagstaff Medical Center and Northern Arizona Healthcare for your healthcare needs.

Irv Bloom 

Lindy Turley 
Interim Chief Nursing Officer

Steven Lewis, M.D.
Chief Medical Officer


Rick Smith
Vice President
Development and Marketing
Northern Arizona Healthcare

Craig Jensen
Vice President
Strategic Planning and Business Development

Marilynn Black
Vice President
Systems Integration
Northern Arizona Healthcare



Ann Bollone
Vice President
Human Resources/Education
Northern Arizona Healthcare