Northern Arizona Healthcare recognized nationally as leader in driving organizational and employee commitment

Dec. 17, 2013

Northern Arizona Healthcare’s Flagstaff Medical Center and Verde Valley Medical Center have been awarded The Advisory Board Company’s 2013 Excellence in Engagement Award. The annual award recognizes top-performing hospitals and health systems nationwide for outstanding levels of employee engagement. Winners must also sustain low levels of disengagement.

NAH is one of 20 organizations nationwide to receive the award. Additionally, the organization was one of five recipients of the Exceptional Improvement in Employee Engagement Award, which recognizes significant improvement in employee engagement.

The Advisory Board Company is a global research, technology and consulting firm that serves as a performance improvement partner for hospitals and healthcare organizations, including more than 94 percent of U.S. News & World Report's 2013 "Best Hospitals.” NAH uses The Advisory Board Company’s services as one of many strategies to achieve its vision – to be a model healthcare system distinguished by its people, quality, service and dedication to community health solutions.

Engaged employees, as defined by The Advisory Board Company, are those who exhibit both loyalty and commitment to the organization. These employees are willing to expend discretionary effort, often going above and beyond to help the organization succeed. The award recognizes NAH’s commitment to creating a best-in-class work environment for its employees.

NAH works to increase employee engagement by creating employee focus and leadership groups; facilitating rounding by senior management to units and departments to increase communication; and administering yearly surveys to help senior management hear from individual employees. In addition, NAH does ongoing quality and process improvement projects which engage employees in all roles as they work together to develop new initiatives and refine current ones. Finally, NAH offers an employee financial incentive program based on the organization’s achievement of strategic objectives. 

“The current uncertainty surrounding healthcare reform is forcing innumerable changes upon organizations, the majority of which directly affect an already overwhelmed workforce,” said Steven Berkow, executive director of Research and Insights at The Advisory Board Company. “Employee engagement plays a key role in how effectively each institution navigates this challenge. Our award winners have attained a remarkable achievement as the most successful hospitals in achieving the highest levels of engagement in the face of change while maintaining fewer than 6 percent disengaged employees.”

Northern Arizona Healthcare is the largest healthcare organization in Northern and Central Arizona. NAH provides healthcare services through Flagstaff Medical Center, Verde Valley Medical Center (with campuses in Cottonwood and Sedona), Northern Arizona Homecare and Northern Arizona Hospice, the Heart & Vascular Center of Northern Arizona, Cancer Centers of Northern Arizona Healthcare, Fit Kids of Arizona and Guardian Air.

NAH is the largest healthcare organization in Northern and Central Arizona, serving almost one half of the state and experiencing more than 150,000 patient visits each year. NAH employs close to 3,000 staff and has nearly 500 physicians on its medical staff. As a not-for-profit healthcare system, NAH is governed by a volunteer Board of Directors.                   
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